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Senior Network Engineer
Job ID 2023-260256▶ Who we are
Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.
As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.
But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.
At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.
Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.
▶ How we lead
At 7-Eleven we are guided by our Leadership Principles.
- Be Customer Obsessed
- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an “It Can Be Done” Attitude
- Do the Right Thing
- Be Accountable
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
▶ About This Opportunity
Summary:
7-Eleven is seeking a Network Engineer who is comfortable working in a challenging and diverse environment to assist with the installation, configuration and management of our network infrastructure. You will also provide direct support to internal team members and external clients via phone, email, chat or in person. Candidates should be self-motivated and have excellent analytical, organizational and communication skills. They must be a strong team player able to collaborate with others. A CCNP or higher certification is preferred.
Responsibilities:
- Design, Analyze, diagnose, and resolve customer issues within the 7-Eleven network
- Provide Tier 2 and Tier 3 technical support for 7-Eleven’s network infrastructure
- Resolve incidents directly with end users and record detailed actions in ticketing tool
- Collaborate with 3rd party vendors to ensure the network stays operational
- Escalate issues to next level of support if unable to resolve in a timely manner
- Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available
- Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study
- Install and implement network hardware components and cables in data centers and corporate offices
- Perform approved network changes according to procedures with minimal business disruption
- Understand and perform network maintenance and system upgrades, including service packs and patches
- Develop and maintain accurate network support documentation in a knowledge repository
- Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN
- Other duties as assigned
Requirements:
- Strong diagnostic and problem-solving skills
- Active listening and analysis to identify issues or problems
- Research and creativity to identify a solution to the issue or problem
- Ability to communicate resolutions in a simple, easy to understand manner
- Communication skills
- Verbal and written – via phone, email, chat, etc.
- Must be able to clearly communicate instructions and current tasks
- Must be able to describe technical items to non-technical users
- Multi-tasking skills
- Ability to help a team member or customer real-time while performing other tasks
- Passionate about customer support
- Attention to detail – good organizational and time management skills
- Ability to lift up to 50 lbs, work nights or weekends, as needed, and participate in an on-call rotation
- Verbal and written – via phone, email, chat, etc.
Education and Experience:
- University degree in Information Technology or related field preferred
- 5+ years’ experience managing enterprise networks (Cisco, f5, Juniper) is preferred
- 2+ years working specifically in network design, planning, connectivity, migration, and support
- Knowledge and understanding of common network protocols (e.g., TCP, UDP, STP, HSRP, BGP, OSPF, etc.)
- Certifications are highly recommended – (i.e., CCNP, CCIE, JNCIS, JNCIP, etc.)
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